Quality management

External quality control

The Synevo laboratory attaches great importance to the quality of the research conducted. For this purpose, internal and external quality control is actively used. External quality control is regularly carried out by the German reference laboratory DGKL.

The certificates issued by the DGKL laboratory confirm the quality and reliability of the research conducted by the Synevo laboratory.

External Quality Assessment Control RFB 2024

Preanalytics

Disposable vacuum tubes of European manufacture are used to collect the research material – Vacutainers

A barcode is attached to each patient sample, which provides a unique way to identify the material and minimizes the likelihood of error.

The Synevo central laboratory is equipped with closed-system analyzers, which minimizes the need for human involvement in the analysis process.

The validation of the results obtained from the analyzer is carried out by highly qualified medical laboratory technicians. For the professional development and qualification improvement of the medical team, trainings and master classes are regularly held with the participation of experts invited from the European laboratories of “Synevo”.

Patient service

The service standard of the laboratory "Synevo" implies the reliability of analyzes and high quality of patient service.

A comfortable, less stressful environment for our patients, ease of manipulations, reliability of research results, and timely feedback with patients – these are the most important issues of the “Synevo” medical standard!

We are striving to expand our laboratory network and make our services more accessible across the country.

We provide feedback to the patient using various technological channels (SMS, email)
The online platform for research results allows patients to have a personal account on our portal, monitor their analysis history remotely, and save time.
We maintain constant, two-way communication with customers through a hotline, Facebook page, and email.

You can send us any of your wishes and recommendations by E-mail: info@synevo.ge

Logistics

For the safe and prompt delivery of biological material, the company "Synevo" uses its own fleet of vehicles, which allows patients to benefit from laboratory services. At the nearest laboratory center, throughout Georgia and receive research results in the shortest possible time.

Transportation of patients' biomaterial is carried out in specialized bag-containers, which eliminates damage to the collected material during transportation.